Last updated on 6 May 2021.
“LUMI”, as specified in this document and in the Offer or Order Confirmation of all LUMI Products, Activities and Rentals, is the following company and property located in the following address: Lumi House AB, business ID 559382-4591; address: Fjällströmsvägen 16, 93333 Arvidsjaur, Sweden.
1. DATA CONTROLLER
Name: Lumi House AB (Business ID: 559382-4591), henceforth called "LUMI".
Address: Fjällströmsvägen 16, 93333 Arvidsjaur, Sweden.
Email address: email@example.com
2. DATA PROTECTION OFFICER
Name: Julia Hochwald
Address: Fjällströmsvägen 16, 93333 Arvidsjaur, Sweden
Email address: firstname.lastname@example.org
3. NAME OF REGISTER
Customer-, partnership and marketing register.
4. PURPOSE OF PROCESSING PERSONAL DATA
The grounds for processing personal data are based on contractual customer or partner relationship, or explicit consent of the customer. The main purpose for the register is to manage personal data required for cooperation between LUMI and its customers and partners and to ensure smoothness of customer service and purchased services and goods.
Personal data are handled for the following purposes:
· Products, Activities and Rentals purchases and their implementation and verification
· Products, Activities and Rentals purchased through web shop, their implementation and verification
· business planning and product development
· marketing communication, newsletters, targeting advertising and other advertising
· improvement of website user experience
· market research and other researches and analysis
5. CONTENT OF REGISTER
The register may include the following details:
· Contact details incl. name, phone number, email address, accommodation name and address in travel destination
· Ages of children
· Possible allergies and special diets, that substantially affect implementation of the service
· Medical information that substantially affects the implementation of the service
· Credit card details when providing Rentals services
· Information of the services and goods customer has purchased and their delivery and invoicing
· Data subject’s inquiries, comments or other reactions in network
· Material sent by the data subject (for example a photo)
· Customer feedback, permits, agreements and prohibitions
· Business ID, contact person’s position in the company and invoicing details (in the case of corporate customers)
LUMI requests adults to inform their underage children’s ages to secure a safe and smooth customer service. In addition, customers are requested to inform possible allergies, special diets and medical information in cases when they can substantially affect the ordered service’s safety and smoothness.
Technically collected information of the use of network can be IP-address and country or city of location, use and timing of network, information of used device, type of operating system and software version, browser type and language settings, interaction of customer service in different service channels and external sites from where the user has arrived and where the user transfers from LUMIs network. LUMI may collect information of the use of services with cookies.
6. REGULAR DESTINATIONS OF DISCLOSED DATA
Personal data is disclosed to suppliers and partners of LUMI only when the owner of personal data (data subject) is participating in a purchased or offered service which is organized partially or wholly by supplier or partner of LUMI. In isolated cases, LUMI discloses customer’s or stakeholder’s date to the addressed party, if the data subject requests LUMI to do so or if the competent authority demands LUMI to disclose separately identified information from the register of LUMI based on current legislation.
7. TRANSFER OF PERSONAL DATA TO THIRD COUNTRIES OR INTERNATIONAL ORGANIZATIONS
The data are not transferred to third countries or international organizations. In isolated cases, LUMI discloses data to third parties or international organizations, if a customer or stakeholder has given a mandate for this purpose and LUMI together with Data Protection Officer and Finnish Data Protection Authority has concluded an assessment of risks and quality system of the third country’s actual security level.
8. PRINCIPLES OF SECURING REGISTER
Access to digital material has been restricted with personal usernames and passwords, and in addition, restricted according to each employees’ job description and its demands. Documents are stored in locked facilities, access to personal data has been restricted and personnel has a duty of secrecy. System suppliers process personal data in data secure server facilities. Data are disposed of according to data security guidelines.
9. RIGHT TO ACCESS
The data subject has the right to know what personal data is saved in the register. In addition, after an accurate enough inspection request, the data subject has the right to know the information of himself and information of possible recordings. Inspection request should be assigned in written and signed form to Data Protector Officer (paragraph 2).
10. RIGHT TO RECTIFICATION AND ERASURE
As a data controller, LUMI is entitled to fix incorrect data in the register pointed out by the data subject. Data controller has obligation to check the relevance and timeliness of the data by self-acting. The data subject may demand to remove all data concerning himself from the register. Data Protection Officer leads the processing operation.
11. OTHER RIGHTS PERTAINING TO PERSONAL DATA PROCESSING
The data subject has the right to demand to restrict the process personal data. Data subject also has the right to receive personal data of himself that he has originally sent to LUMI, in organized, commonly used and machine-readable form and has the right to transfer that data to other data controller. In addition, the data subject has the right to resist data processing, automatic decision making, and profiling.
12. ERASURE OF DATA AND TIME OF STORAGE
Personal data are stored in the register at least one year after the contractual obligations have finished unless otherwise agreed or required by law. LUMI removes customer personal data also when requested separately except in cases when the law says differently, or the competent authority has initiated a process which requires LUMI to retain data or other party has applied from Swedish court a safety protection decision for the data.
B) TERMS AND CONDITIONS FOR SERVICES AND PRODUCTS OFFERED BY LUMI
The following terms and conditions shall be applied for all services and products offered and delivered during all seasons by Lumi House AB, the owner company of LUMI guest house, handicraft shop and handicraft atelier (hereinafter referred to as LUMI), in Arvidsjaur, Sweden and any other area where the services are delivered.
“LUMI”, as specified in the Offer or Order Confirmation of all LUMI Products, Activities and Rentals, is the following company and property located in the following address: Lumi House AB, business ID 559382-4591; Fjällströmsvägen 16, 93333 Arvidsjaur, Sweden.
“Consumer” is a natural or legal person, who has delivered the Order.
“Order” is any documentation in written form, from the Consumer to LUMI to make a booking.
“Order Confirmation” is any documentation from LUMI to the Consumer including prices and specifications of the Products, Activities or Rentals and confirming their availability.
“Activities” includes all services offered by LUMI, except rentals.
“Rentals” includes overnight accommodation services and facilities rental offered by LUMI.
“Products” are items offered by LUMI.
2. SERVICES AND PRICES
The Activities, Rentals and Products offered and to be delivered by LUMI under these Terms and Conditions, and the according prices, are set out on the webpage www.lumiguesthouse.com and on other online platforms linked with this web page. The given prices include VAT according to the Taxation Laws and Regulations of Finland. LUMI reserves the right to change the prices for Activities, Rentals and Products which have not been paid yet for by the Consumer in case of any unforeseen increases in costs (including but not limited to taxes, fuel prices etc.) beyond the control of LUMI.
3. RETURN AND REFUND OF PRODUCTS
If the Consumer is not satisfied with his/her Product, LUMI will accept a return of an unused Product within 14 days since the date of its purchase. Once LUMI receives the returned Product, LUMI will then give a full refund (excluding shipping costs if the item was shipped).
The return will be processed within 14 working days from the moment when the item to be returned arrives at LUMI.
Discounted Products, personalised Products (e.g. with a customised engraving), food and drinks are not eligible for a return.
LUMI will not issue refunds for Products purchased through other entities, such as distributors or retail partners.
Returned Products must be delivered to LUMI unused, in original packaging and in the condition they were received. If this condition is not fulfilled may not be eligible for refund or be subject to a restocking fee. LUMI cannot be held responsible for items damaged or lost in return shipment, therefore insured and trackable mail service is recommended.
LUMI is unable to issue a refund without actual receipt of the Product(s) or proof of received return delivery.
All goods will be inspected on return. In the unlikely event that an item is returned to LUMI in an unsuitable condition, LUMI may have to send it back to the Consumer at the Consumer’s expenses.
A defective or damaged Product can be replaced by LUMI. In this case the costs for the shipping by the Consumer to LUMI will be refunded by LUMI.
With the exception of defective or damaged Products, the Consumer pays the shipping costs for returning an item to LUMI. Shipping costs are non-refundable.
The address to return a Product is:
Lumi House AB
Phone +46 702465506
4. CHANGES OF ACTIVITIES AND PRODUCTS
For Activities or Rentals which take place between 1st of April and 14th of November, changes can be made without any additional fees if they are requested 7 or more days before the day of the start of the Activity or Rental, depending on availability.
For Activities or Rentals which take place between 15th of November and 31st of March, changes can be made without any additional fees if they are requested 30 or more days before the day of the start of the Activity or Rental, depending on availability.
For Activities or Rentals which take place between 15th of December and 10th of January, and between 1st of February and the last day of February, changes can be made under the following conditions: given that there is availability; without price difference refund if the listed price of the Activity or Rental after the change is lower than before the change; and with payment of the difference by the Consumer if the price difference of the listed price of the Activity or Rental after the change is higher than before the change.
For Activities provided by a subcontractor, the subcontractor’s terms and conditions will apply.
5. CANCELLATIONS OF ACTIVITIES AND RENTALS
Activities and Rentals between 1st of April and 14th of November: If a Consumer cancels them 7 or more days before their start, a full refund can be made. For cancellations that are requested less than 7 days before the day of the start of the Activity or Rental no refund will be made.
Activities and Rentals between 15th of November and 31st of March: If a Consumer cancels them 30 or more days before their start, a full refund can be made. For cancellations that are requested less than 30 days before the day of the start of the Activity or Rental no refund will be made.
For Activities or Rentals which take place between 15th of December and 10th of January, and between 1st of February and the last day of February, no refund will be made.
For Activities provided by a subcontractor, the subcontractor’s terms and conditions will apply.
6. CHECK-IN AND CHECK-OUT
For overnight stays, the earliest check-in time is 3 pm on the day of arrival, and the latest check-out time is noon on the day of departure. There are no restrictions on how late check-in and how early check-out can happen.
For other Rentals, the check-in and check-out time is agreed individually.
For Activities, the Consumer must check in at the agreed place no later than on the agreed time.
7. OTHER RULES
Only a person over the age of 16 is allowed to use the LUMI services without custody or guardianship.
Discounts for minors on selected services provided by LUMI may be available. In this case, they are made public on the website www.lumiguesthouse.com.
Pets are not allowed on the whole territory of the LUMI property.
Smoking (this applies to all types of cigarette-like or pen-like devices) is not permitted inside or outside the premises on LUMI's property, with the exception of the designated smoking area in the courtyard. In case of non-compliance with this rule, LUMI is entitled to refuse access to its premises and/or the provision of its services and to charge an additional fee of 200 euros.
-The entire building is equipped with an automatic fire alarm system. If the guest accidentally triggers the fire alarm, the alarm service will charge an additional fee of 1000 euros.
It is not allowed to harass, annoy, intimidate, or threaten any of LUMI’s employees, agents, subcontractors, Consumers, or any other users. In the case of failure to comply with this rule, LUMI has the right to deny access to its premises and/or delivery of its services.
LUMI has the right to deny access to its premises and/or delivery of all its services without explanation of reasons at any time. In this case, Products, Activities and Rentals that have been already paid but not used yet will be fully refunded.
LUMI shall exercise pro-activity, contingency, due diligence and appropriate health and safety measures in accordance with the laws and regulations of Finland at all times when delivering offered Activities and Rentals under these terms and conditions.
LUMI has a Third Party Liability Building Insurance for bodily injury and property damage on the territory of the property located at Fjällströmsvägen 16, 93333 Arvidsjaur, Sweden according to the terms and conditions.
If an injured party has wilfully or out of gross negligence caused his/her own injury, the injured party is not entitled to compensation.
LUMI is not liable for any accidental damage or injury which is not caused by negligence of LUMI or its employees or by the provision of faulty equipment. The Consumer agrees that she/he handles the tools and appliances in the handicraft workshop and in the kitchens of LUMI exclusively at his/her own risk. In case the Consumer is having any illnesses or disabilities (for instance heart disease, asthma, diabetes, epilepsy, back or hip problems) that could affect his/her ability to take part in the Services, she/he should prior to participating any Services consult medical experts about her/his ability to participate in the Service in question. Should the Consumer have an illnesses or disability of this nature, he/she is obliged to inform the staff of LUMI before purchasing LUMI’s Activities and acknowledges that he/she participates in all Activities at his/her own risk. If the Consumer feels dizzy, faint or unwell while LUMI’s Service is provided, he/she must inform a member of staff immediately. Personal travel insurance is always highly recommended.
9. FORCE MAJEURE
Neither Party shall be held liable for any default, damage or loss due to a condition force majeure or to unreasonable impairment of the Party’s operations due to a similar cause (including but not limited to war, strike, weather, lack of snow, or other natural condition etc.). If encountered a force majeure condition, the Party shall immediately notify the other Party in writing thereof, and shall keep the other Party fully informed of the continuance of the force majeure condition and of any relevant change of circumstances whilst such force majeure continues. When encountered a force majeure conditions Parties shall also take all reasonable steps available to it to minimize the effects of the force majeure on the performance of their obligations under this contractual relationship.
10. APPLICABLE LAW AND JURISDICTION
These terms and conditions shall be governed by and construed in accordance with the Finnish Law. The Swedish Courts shall have the exclusive jurisdiction to settle any dispute, controversy or claim related to such a demand. The District Court of Lapland, placed in Arvidsjaur, shall be the court of first instance.
If any part, term or provision of these terms and conditions is partly or wholly held invalid, illegal or unenforceable, the validity or enforceability of other provisions, extent part and remainder of these terms and conditions shall remain in full force and effect.
C) TERMS AND CONDITIONS FOR USING THE WEBSITE WWW.LUMIGUESTHOUSE.COM
These terms and conditions outline the rules and regulations for the use of Lumi House AB's Website, located at the domain https://www.lumiguesthouse.com/.
By accessing this website we assume you accept these terms and conditions. Do not continue to use LUMI Website if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Finland. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Unless otherwise stated, Lumi House AB and/or its licensors own the intellectual property rights for all material on LUMI Website. All intellectual property rights are reserved. You may access this from LUMI Website for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from LUMI Website
Sell, rent or sub-license material from LUMI Website
Reproduce, duplicate or copy material from LUMI Website
Redistribute content from LUMI Website
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Lumi House AB does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Lymi House AB,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Lumi House AB shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Lumi House AB reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Lumi House AB a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
accounting, law and consulting firms; and
educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Lumi House AB; and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Lumi House AB. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Lumi House AB's logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.